Air Pro HVAC LLC (Philadelphia HVAC Services)
This Privacy Policy describes Air Pro HVAC LLC’s policies and procedures on the collection, use and disclosure of your information when you use our service and tells you about your privacy rights and how the law protects you.
We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
Air Pro HVAC LLC is committed to safeguarding the privacy of our users. We want to assure you that we do not share your personal information with third parties. This privacy policy outlines how we collect, use, and protect the information you provide to us.
INFORMATION COLLECTION
We collect only the information necessary to provide and improve our HVAC services. This may include your name, email address, phone number, service address, and details about your HVAC system. We do not sell, rent, or share this information with any third parties.
HOW WE USE YOUR INFORMATION
The information collected is used solely for communicating with you as the intended party and providing HVAC services. We do not share or sell your personal information with external parties for marketing or any other purposes. Additionally, no mobile or messaging consent information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may use personal data for the following purposes:
• To provide and maintain our HVAC services, including to monitor the usage of our service and schedule appointments
• To manage your Account: to manage your registration as a customer of our HVAC services. The Personal Data you provide can give you access to different functionalities of the Service that are available to you as a registered customer
• For the performance of a contract: the development, compliance and undertaking of the service contract for HVAC repair, installation, maintenance or other services you have purchased or of any other contract with us through the Service
• To contact You: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates or informative communications related to HVAC services, appointment scheduling, service reminders, including emergency notifications when necessary or reasonable for their implementation
• To provide you with news, special offers and general information about HVAC services, maintenance plans, and seasonal promotions that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
• To manage your requests: To attend and manage your service requests, scheduling, and customer support inquiries
All messages you send through our Service, whether to us or through our website contact forms, are stored on our servers. Air Pro HVAC LLC employs servers and services owned by third parties to retain these messages securely.
SMS DISCLOSURE
By reaching us by SMS, you agree to receive recurring messages from Air Pro HVAC LLC. Message and data rates may apply. Message frequency depends on your interactions and preferences regarding HVAC services, appointment confirmations, and service reminders. You can reply STOP to opt-out of future messages or HELP for more information.
No mobile or messaging consent information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
DISCLOSURE OF YOUR INFORMATION
Air Pro HVAC LLC does not share any client data with third parties for marketing, promotional purposes, or any other purposes. Your personal information is kept confidential and is not disclosed to any outside organizations, except as required by law or with your explicit consent. We may disclose your personal Information under the following limited circumstances:
• We have obtained your consent • We need to enforce our Terms of Service • We share information with HVAC equipment manufacturers, suppliers, or service partners that have signed non-disclosure agreements with us only to provide you with specific HVAC services or warranty support • We may provide such information to a company controlled by or under common control with Air Pro HVAC LLC for any purpose allowed by this Policy • We respond to subpoenas, court orders, or legal processes, or to establish or exercise our legal rights, or the legal rights of others, or defend against legal claims • When we believe it is necessary to disclose Personal Information to investigate, prevent, or take action regarding illegal activities, suspected fraud, potential threats to anyone’s physical safety, violations of Air Pro HVAC LLC Terms of Service, or as otherwise required by law • We transfer Personal Information about you if Air Pro HVAC LLC or its assets are acquired by or merged with another company
We may share aggregated, non-identifiable information with others without further notice to you, such as the total number of customers who used our HVAC services in a specific month or the total number of service calls completed during a particular period.
INTERNATIONAL DATA TRANSFERS
Your Personal Information may be transferred to and processed in locations outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. We take steps to ensure that your data is handled securely and in line with this Policy, regardless of where it is processed.
DATA RETENTION
We retain your Personal Information only as long as necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law. For HVAC service records, we typically retain customer information for a minimum of 7 years to support warranty claims and service history. We will also retain and use your Personal Information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies and similar tracking technologies to enhance your experience when requesting HVAC services online. Cookies are small text files placed on your device to collect information about your activity on our website. You can control the use of cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website, such as online appointment scheduling.
YOUR CHOICES
You have the right to access, correct, or delete your information. If you have any concerns or questions about your data, please contact us at:
Air Pro HVAC LLC
Phone: 215.240.8466
Email: info@airpro-hvac.com
Address: Philadelphia, PA
POLICY CHANGES
We may update our privacy policy from time to time. Any changes will be communicated to you via email or through a notice on our website, and your continued use of our HVAC services implies your acceptance of the updated policy. By using our services, you agree to the terms outlined in this privacy policy.
Last updated: June 2, 2025
For questions about this Privacy Policy or to exercise your privacy rights, please contact Air Pro HVAC LLC at 215.240.8466 or info@airpro-hvac.com.